Lawyers spend significant time reviewing lengthy legal contracts, a process prone to inefficiency and human error. I led the design of an AI-powered Microsoft Word plugin that integrates contract analysis directly into the user’s workflow enhancing efficiency without disrupting established habits.

Informatica’s legacy icon library was inconsistent in both form and style mixing colour and monochrome icons, square and rounded styles, and varying dimensions. I led a full redesign of over 600 icons to unify visual language, improve user recognition, and simplify implementation for cross-functional teams.

The WorkJam scheduling system needed a user-centric overhaul to support frontline teams from small coffee shops to enterprise operations. I redesigned the experience to introduce a calendar-based view, simplify shift creation, reduce compliance risks, and empower employees with more control and clarity.

The Help Desk tool was created to reduce the overwhelming number of calls to Genetec’s customer service by equipping integrators with a self-service solution. By enabling faster, more contextual support, the system helped users resolve basic issues independently while ensuring Genetec had clear, organized escalation paths for more complex problems.

This critique explores the evolution of Uber’s app ecosystem, identifying fragmentation issues caused by a feature-oriented structure. It proposes a user-centered alternative, focused on simplifying navigation, reducing app sprawl, and leveraging contextual experiences across services.