Shift management
Shift management
Shift management
WorkJam delivers frontline workers a complete set of self-service functions such as schedule view, time-off requests, time card management, etc.
WorkJam delivers frontline workers a complete set of self-service functions such as schedule view, time-off requests, time card management, etc.
WorkJam delivers frontline workers a complete set of self-service functions such as schedule view, time-off requests, time card management, etc.
Below was the existing design. The space was not well managed to display a lot of information at once. It was not responsive and the navigation was also problematic as the app kept scaling.
Right after I joined the company, I had a meeting with the Chief Product Officer about the scheduling. I wanted to come with a fresh eye. There were good ideas but also a lack of knowledge on customers use cases.
Having someone explaining those from the small coffee shop to the big entreprise company was helpful.
Discover
For a manager, it was time consuming to validate shifts with people out of work, people who wanted to change their shift, people who had preferences or another shift scheduled somewhere else. The lack of visual made it difficult to see overlaps, people unavailable, people with overtime. Being compliance with the regulation protects companies, they needed a tool to warn them to make the best decision and quick.
For an employee, it would have improved the experience visually from the actual list view. They would be able to see quickly when they work or do simple requests. Having coworkers shifts available to ask for a switch would let more autonomous to employees without involving the manager for each step.
Define
Some features were spread over the platform. We needed to bring them where the user needed them. For example, the availability could have been moved into the scheduling to offer a visual experience.
Thinking vertically let potentially display more options in the menu later. It also gives a consistent experience on mobile which was not the case.
Deliver
The navigation has been thought differently to gain space and be more scalable in the future. The calendar view has been created to be able to split the screen depending on the manager preferences. They can give a shift to a specific employee or add people for a specific shift.
Another idea was to automate the system to propose best employees for a shift depending on hours they have already worked or specific certifications. This would help big organizations generating shifts quickly.
Below was the existing design. The space was not well managed to display a lot of information at once. It was not responsive and the navigation was also problematic as the app kept scaling.
Right after I joined the company, I had a meeting with the Chief Product Officer about the scheduling. I wanted to come with a fresh eye. There were good ideas but also a lack of knowledge on customers use cases.
Having someone explaining those from the small coffee shop to the big entreprise company was helpful.
Discover
For a manager, it was time consuming to validate shifts with people out of work, people who wanted to change their shift, people who had preferences or another shift scheduled somewhere else. The lack of visual made it difficult to see overlaps, people unavailable, people with overtime. Being compliance with the regulation protects companies, they needed a tool to warn them to make the best decision and quick.
For an employee, it would have improved the experience visually from the actual list view. They would be able to see quickly when they work or do simple requests. Having coworkers shifts available to ask for a switch would let more autonomous to employees without involving the manager for each step.
Define
Some features were spread over the platform. We needed to bring them where the user needed them. For example, the availability could have been moved into the scheduling to offer a visual experience.
Thinking vertically let potentially display more options in the menu later. It also gives a consistent experience on mobile which was not the case.
Deliver
The navigation has been thought differently to gain space and be more scalable in the future. The calendar view has been created to be able to split the screen depending on the manager preferences. They can give a shift to a specific employee or add people for a specific shift.
Another idea was to automate the system to propose best employees for a shift depending on hours they have already worked or specific certifications. This would help big organizations generating shifts quickly.
Below was the existing design. The space was not well managed to display a lot of information at once. It was not responsive and the navigation was also problematic as the app kept scaling.
Right after I joined the company, I had a meeting with the Chief Product Officer about the scheduling. I wanted to come with a fresh eye. There were good ideas but also a lack of knowledge on customers use cases.
Having someone explaining those from the small coffee shop to the big entreprise company was helpful.
Discover
For a manager, it was time consuming to validate shifts with people out of work, people who wanted to change their shift, people who had preferences or another shift scheduled somewhere else. The lack of visual made it difficult to see overlaps, people unavailable, people with overtime. Being compliance with the regulation protects companies, they needed a tool to warn them to make the best decision and quick.
For an employee, it would have improved the experience visually from the actual list view. They would be able to see quickly when they work or do simple requests. Having coworkers shifts available to ask for a switch would let more autonomous to employees without involving the manager for each step.
Define
Some features were spread over the platform. We needed to bring them where the user needed them. For example, the availability could have been moved into the scheduling to offer a visual experience.
Thinking vertically let potentially display more options in the menu later. It also gives a consistent experience on mobile which was not the case.
Deliver
The navigation has been thought differently to gain space and be more scalable in the future. The calendar view has been created to be able to split the screen depending on the manager preferences. They can give a shift to a specific employee or add people for a specific shift.
Another idea was to automate the system to propose best employees for a shift depending on hours they have already worked or specific certifications. This would help big organizations generating shifts quickly.
